# Complaints

> How to complain to kitfit, what happens next, and where to go if it isn't resolved.

## How to complain

Email [contact email], or write to kitfit, 8-12 Alder Hills, Poole, BH12 4AL. Your AI can also send a message to kitfit's team for you.
Please say what went wrong, any order or quote it concerns, and what you would like kitfit to do.

## What happens next

kitfit acknowledges your complaint within [acknowledgement time] and aims to resolve it within [resolution time],
telling you how it is going if it takes longer. A complaint about your personal data is acknowledged within 30 days.

## If it isn't resolved

- Alternative dispute resolution: [ADR provider, if kitfit uses one].
- Free advice: Citizens Advice consumer helpline, 0808 223 1133 (in Northern Ireland, Consumerline, 0300 123 6262).
- Your personal data: the [Information Commissioner's Office](https://ico.org.uk/make-a-complaint).
- You can also go to court; for smaller claims, the small claims track.

Last updated 2026-10-19. kitfit is in research and development, and isn't trading or selling yet. Address: 8-12 Alder Hills, Poole, BH12 4AL.