Complaints

How to complain

Email [contact email], or write to kitfit, 8-12 Alder Hills, Poole, BH12 4AL. Your AI can also send a message to kitfit's team for you. Please say what went wrong, any order or quote it concerns, and what you would like kitfit to do.

What happens next

kitfit acknowledges your complaint within [acknowledgement time] and aims to resolve it within [resolution time], telling you how it is going if it takes longer. A complaint about your personal data is acknowledged within 30 days.

If it isn't resolved

• Alternative dispute resolution: [ADR provider, if kitfit uses one].
• Free advice: Citizens Advice consumer helpline, 0808 223 1133 (in Northern Ireland, Consumerline, 0300 123 6262).
• Your personal data: the Information Commissioner's Office.
• You can also go to court; for smaller claims, the small claims track.

Last updated 2026-10-19.